Continuous Improvement: A long term commitment to process innovation and execution.
Using our five-step methodology, we employ a highly engaging, Design Team approach to mapping current business processes, identifying areas of opportunity for improvement, then redesigning and planning for implementation including measuring and reporting performance of new processes. This practice can lead teams to develop habits of continuous improvement that they can apply to other parts of their organizations.
Some results we have achieved are:
- 30-40% reduction in turnaround times
- Efficiencies resulting in cost savings and reduced frustration
- Quality improvements resulting in more satisfied customers and stakeholders
- An experience that results in a staff participant satisfaction rate of 80% or greater
Improving day-to-day processes with new ways of working together.
Efficient and effective processes help achieve better results and higher performing teams. Our approach is collaborative and leverages collective expertise and engagement to solve tough process-related problems.
Take a step back to observe. Find out what is really going on by focusing on what is working well, what opportunities exist to improve, satisfaction with current processes and team strengths.
Focus on the highest impact process improvement opportunities, identify objectives, and form a Design Team to tackle the redesign.
Imagine what the future could be by mapping the current process, identifying opportunities for improvement and redesigning the new process.
Analyze and understand what is changing, what is staying the same and what it will take to get there. Develop a plan to manage the transition from the people, content and process points of view.
Determine how to make the improvements ‘stick’ by considering who needs to be empowered. Carefully monitor and support execution. Ongoing commitment will create a culture of continuous improvement.