A Profound Experience
The Director General and her management team felt that there were opportunities to enhance mutual understanding of, and ownership for, a shared direction; improve processes; clarify roles and responsibilities; and strengthen team relationships.
Using our five-step Continuous Improvement methodology, the Berlineaton team facilitated the achievement of this vision, working in partnership with key leaders and project teams. In support of this project, we conducted interviews and focus groups, facilitated the Steering Committee and Design Teams, and coached individuals such as the Executive Sponsor.
One key goal of the Berlineaton team was the transferring our skills and knowledge to the Natural Resources Canada team so that future Continuous Improvement work could be completed internally with reduced levels of consulting support. Over the life of the project, focus and leadership gradually shifted from the Consulting Team to members of the Steering Committee, who have since redesigned other key processes in the organization.