A Profound Experience
The City of Vancouver, supported by Transport Canada’s ACATS project, embarked on a multi-year initiative to prepare City staff for the advent of autonomous connected and automated vehicle technologies. We led the plan to engage with City staff to solicit their advice and facilitate buy in and support for the eventual introduction of these new technologies to municipal operations.
This project had four phases:
- Awareness Building: built a common understanding and awareness of the new technologies
- Contemplate: we provided staff with an on-the-job opportunity to talk about how new technologies could help in their day-to-day work
- Collaborate: focus group members developed future opportunities and issues in cross-functional, cross-departmental workshops
- Outcomes: we shared our findings and recommendations from staff about how best to engage their peers, and others, in this important change
Over 100 City staff, from the shop floor to the C-Suite, contributed to the development of the Engagement Plan, which has now been accepted by City management and their Transport Canada colleagues. The City is well-positioned to lead other Canadian municipalities in this innovative, technology- and people-dependent transition journey.