BC Ministry of Health Capital Services Branch

Helping to Build Better Hospitals Faster

The Capital Services Branch provides BC’s Health Authorities with capital funding to complete a wide range of projects, from small and simple renovations to large, complex, multifaceted capital projects. The Ministry of Health engaged Berlineaton to support a Lean process improvement project with the goal of reducing the amount of time involved in the approval and issuance of capital approvals to Health Authorities, while ensuring a high standard of accuracy.

A Profound Experience

One of the key roles of Capital Services Branch is to review and authorize requests for capital funding from BC’s Health Authorities. The Branch processes 300 authorization requests annually. Due to an increase in the volume of capital projects in the health sector, workload had almost doubled. Branch leadership saw an opportunity to streamline core business processes to realize time savings while increasing staff engagement and quality of outputs. 

Practical Solutions

Following our proven Lean methodology, Berlineaton delivered a series of intensive process improvement workshops with Branch staff to map out the current processes and identify key issues and opportunities. We then mobilized the knowledge, experience and creativity of Branch Directors, Analysts and Administrative staff to design a faster, better all-round process that targets lower-risk, higher-volume files.

Bolder Futures

The redesigned approach features a 50% decrease in turnaround time enabled through a transparent and easy to understand process, teamwork, higher levels of delegation, and the use of simple review, tracking, and reporting tools.


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  • Berlineaton’s dynamic, appreciative, invigorating approach to continuous improvement was well received by my staff. Equally importantly, we have received encouraging feedback from our Ministry’s Executive, as well as our Health Authority clients who are excited to partner with us on this journey.

    Executive Director,

    BC Ministry of Health

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    Richard Eaton

    CD, BA, MA (Leadership) FCMC, ACC
    Adventurer, Process Whisperer, Force of Nature.

    Richard Eaton is a co-founding partner of Berlineaton, a senior management consultant and a certified executive coach. Over the past 25 years, Richard has facilitated significant and positive productivity focused culture shifts within large and complex organizations. 

    He specializes in delivering a leader and team-focused approach to process improvement and is highly skilled in helping clients realize significant performance improvements.  

    Richard is passionate about adventures of all kinds, from parachuting, scuba diving and high-altitude mountaineering to a broad array of fascinating consulting assignments. He approaches everything he does with humility, wonder, deep engagement and sturdy footwear.

    Tobias Mehra

    BA, MSc, MIB
    Problem Solver, Ear-Lender, Globetrotter.

    Tobias is a Senior Consultant and joined the firm in early 2019. He draws on his various academic and professional experiences in business strategy, market research and corporate sustainability to provide simple and elegant data-driven solutions. 

    Tobias discovered his passion for working with people from a diverse set of backgrounds and enjoys helping organizations confront complex challenges with simple data-powered solutions. 

    Originally hailing from Austria, he moved to Victoria in 2018. Tobias loves exploring the outdoors and loves Vancouver Island as much as he loves Austria. His newest love, though, is his daughter, born at the beginning of the Covid-19 pandemic.