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“Organizational learning is defined as a skilled process in which knowledge is created, acquired, and transferred, and through which behavior is modified based on the new knowledge and insights. Such new insights alone are, however, insufficient. Without accompanying changes in the work processes, only a potential for improvement exists.”
D.A. Garvin
Our Creating Learning Organizations is one of the core services
we offer to help improve organizational effectiveness focusing
on PEOPLE.
Philosophy
Learning is the key competency required by any
organization that wants to survive and thrive in the new
knowledge economy. The concept of the Learning Organization
emerged during the 1990s as a people-centric approach
to help organizations meet this challenge.
Approach
Built on our Continuous Improvement methodologies,
we support clients through the learning process towards
becoming a Learning Organization, and help build the readiness
and capacity required to adapt to today’s ever-changing
business environment. |
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We view the concepts of Continuous Improvement and Continuous
Learning as complementary and interactive. We have built this
complementary approach into a three-phased approach as follows:
1. Setting the Foundation
| We partner with our clients to identify and address
an urgent performance issue, develop a plan for improvement,
allocated teams and resources, and gain the commitment
required to successfully move forward. |
2. Redesign
| Deploy, within the context of a structured project management
approach, a Continuous Improvement methodology that involves
cross-functional teams of client staff, working with their
suppliers and customers, to map out and redesign their
core business and management processes. |
3. Sustainability
| From the experience of
mapping and redesigning business and management processes
and general problem solving, these teams of front line
staff, and their customers and suppliers, develop other
skills and relationships to problem solve with decreasing
levels of external support. Managers and supervisors evolve from ‘order givers’
to ‘roadblock removers’ in support of progressively
more self-managed teams, and staff take ownership of
issues as well as the learning they will need to progress
and improve as individuals. |
Our approach could be described as one with the aim of achieving a theoretical goal: the Learning Organization through building on a more practical approach: Continuous Improvement.
For more information on our approach please contact us. |
