Savings of Over $1M Annually
Tourism British Columbia is the lead government agency responsible for promoting the growth and development of the tourism industry in BC through innovative programs and industry development initiatives. Hello BC, a toll free reservation service, plays a critical role in Tourism BC’s ability to successfully fulfill its mandate. Berlin, Eaton & Associates Ltd. conducted an operational performance review of the service, developed recommendations for improvement, and then worked with Tourism BC staff to implement improvements for streamlining operations at the centre. Significant cost savings were realized as a result of this project.
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"B&E has outstanding skills not only in strategic planning, but also in process mapping, developing performance indicators as well as evaluation and tracking tools. The net results of their efforts were a reduction in operating costs of over $1M annually."
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-Rick Lemon, VP Operations, Tourism British Columbia |
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